Refund and Cancellation Policy

Scope

This policy covers refund and cancellation practices for Solenter LLC and the products it operates. Solenter is an operating technology company that builds and operates a portfolio of digital software products. Commercial transactions — subscriptions, payments, and billing — occur on the product domains, not on this corporate website (solenter.com).

Each product maintains its own refund and cancellation policy on its respective domain. Those policies govern all billing matters for that product. This page provides an overview of Solenter's general refund principles and an escalation path for unresolved billing disputes.

Product billing and refunds

All subscriptions, payments, and billing disputes are handled at the product level. Contact the relevant product team directly for refund requests, subscription cancellations, or billing corrections.

General refund principles

All products operated by Solenter are expected to apply refund practices that are fair, prompt, and proportional to the circumstances.

• Billing errors. Where a customer has been charged in error — due to a system fault, duplicate transaction, or incorrect amount — a full refund is processed without requiring justification.
• Service failures. If a paid service is unavailable for an extended period or fails to perform as described, affected customers are entitled to a proportional refund or service credit, depending on the product's specific terms.
• Cancellations. Customers may cancel subscriptions at any time through the relevant product account interface. Cancellation terms — including proration, notice periods, and final billing — are defined in each product's own terms of service.
• No-friction refunds. Where a refund is warranted, we do not require customers to justify the request beyond a basic description of the issue.

Per-product refund details

Billing disputes and escalation

If you have been unable to resolve a billing issue through a product's own support channel, you may escalate to Solenter directly.

Send a description of the issue, the product involved, and any prior correspondence to hello@solenter.com. We will investigate and facilitate resolution with the relevant product team. We aim to acknowledge escalation requests within one business day.

This escalation path is intended for cases where product-level support has been attempted and failed. For straightforward refund requests, contacting the product directly is faster.

Chargebacks and payment disputes

We prefer to resolve billing disputes directly before they reach the chargeback stage. If you believe you have been charged for something you did not receive, did not authorize, or that constitutes a billing error, please contact the relevant product team or hello@solenter.com before initiating a chargeback through your payment provider.

Direct resolution is typically faster and does not carry the friction of a formal dispute process for either party.

Changes to this policy

We may update this policy when our practices change. The “last updated” date above reflects the most recent revision. Material changes will be announced on this page.